HSBC’s call centre is very useful to its customers. HSBC’s name is actually not very popular in small towns. But in some big cities, it’s growing in popularity. In fact, this bank has successfully competed with many big names like BCA and Mandiri. Its enthusiasm for improving service is also very unusual.
The services provided are constantly being improved. However, continuous improvement often makes some consumers confused. Confusion was felt because the features available were increasing. To solve the problem, connecting to CS can be the best option.
However, due to the large number of services available, HSBC does not provide only one call centre for its customers. There are many numbers that can be contacted according to the problem at hand. Therefore, it would be better to know the service options in advance and the available HSBC call centre numbers.
Contact the call service center
HSBC banking customers are divided into several groups. However, the most common group is the main strain. This is the group that has the largest number of customers. This is reasonable given its own use of features in general at no other cost. There are two numbers to contact leading banking services.
The first number is 1500-700. This number can be contacted throughout Indonesia. However, those of you who are abroad will not be able to contact him. When you are abroad, the number to call is 6221-2551-4722. Its use necessarily uses rates between regions.
Both numbers can be dialed at any time. This is because its CS is active for 24 hours. HSBC’s 24-hour call centre is not only available to premium customers. Advance banking can also be contacted for 24 hours. However, the number is definitely different from the main service.
The number is also divided into two halves to meet domestic and foreign needs. To meet local needs, you should call 1500-808. As for needs when you leave Indonesia, you can call 6221-2552-6603. In fact, there is another type of service provided by HSBC.
The type is fusion banking. However, there are not many users of this service such as Premier or advance. But although there are not many, HSBC’s call centres for merger services are still available.
However, since it is not used often, no number is provided to consumers from abroad. In fact, the figure is inactive for 24 hours. You can only contact him from 9am to 5pm. The same availability is only Monday to Friday.
Contact for credit card services
In addition to banking, contacting an HSBC call center is also dedicated to credit card purposes. The need for credit cards themselves is also divided into several types. The most common type is definitely the prime minister with the largest number of users. For premium credit card purposes, you can call 1500-700.
The number is used when it is in Indonesian territory. When you are outside Indonesia, call 6221-2551-4722. The number can be accessed worldwide. Of course, prices will apply between regions. Whether it’s a number for foreigners or locals, both can be contacted at any time.
This is because its CS is also available for 24 hours. Cs is also available for 24 hours to meet signature credit card needs. This type of credit card is one level above the prime. Therefore, the number of customers is lower.
When you want to contact an HSBC call centre for an Signature credit card, there are two numbers available. The numbers include 1500-800 and 6221-2552-6603. The first number is dialed for local purposes while the second number is dialed for foreign purposes.
Both are also equally active for 24 hours. Having cs is also available for platinum credit card types. This is the highest type of score at HSBC. The number of users is actually not much. However, platinum services are always prioritized so as not to disappoint customers.
The numbers that can be contacted are also different for domestic and foreign needs. For locals, the number is 1500-808 while for foreigners, the number is 6221-2552-6603. Both are also available for 24 hours so platinum credit card customers can call at any time.
Credit card services still have other types
The bank’s most famous credit card services are certainly first, advanced and Platinum. However, there are other services provided by HSBC. The service is dedicated to the needs of cashback credit cards. Just like other types, there is a special HSBC call centre for these services.
The first is 1500-808. It can be contacted to meet the needs of domestic service. The next is 6221-2552-6603. It can be contacted if it must be abroad. In fact, for credit card needs in general, the cashback type is the last type.
But in this area, there are often circumstances in which other problems often arise. The problem cannot be classified into any of the above types. If you experience this type of problem, call 1500-808 when you are in Indonesia and 6221-2552-6603 when you are abroad.
However, the availability of these figures is not 24 hours. The contact can only be reached from Monday to Friday. The same time is only during working hours, which is from 07.00 to 21.00. If that time passes, the customer needs to wait until the next day.
There are other servicesoutside of banking and credit cards
In addition to banking and credit cards, other services are still available. This service actually serves as a support for consumer comfort. The first need relates to personal loans. It is unlikely that the bank does not provide this feature. Therefore, there is a special HSBC call centre for these purposes.
But just like other credit card problems, this service is only available from 7 a.m. to 21 p.m. To contact him himself, this must be done on weekdays, monday to Friday. For local needs, the contact is 1500808*. As for external needs, the contacts are 6221-2552-6603.
Of course, there are external definitions of the second connection. In addition to personal loan purposes, there are also private contacts for the Now Offer service. However, hsbc call centres available are only dedicated to local needs.
The service is only available Monday to Friday. Even that day, you can only call from 7 a.m. to 5 p.m. This time it is much narrower than the need for a personal loan as CS is available until 9pm.
If you look at the description above, HSBC is very detailed in providing call centers. With these detailed terms, every consumer problem will certainly be solved. Therefore, be sure to connect when faced with a problem. After all, the CS at HSBC’s call centre is always friendly in the face of every complaint.