A 24-hour free 24-hour home credit call center is very useful to consumers. This is one of the help the provider offers so consumers can solve their different problems. Home credit itself has too many consumers in Indonesia. With so many consumers, the problems you face are definitely different.
It’s hard if all these consumers have to come to the office to solve the problem. And even more so if the issue is trivial. During the pandemic, these activities are also very limited. It is normal for consumers to face difficulties. This is because development continues to be done through home credit.
This development certainly has an impact on many of the features offered by the provider. So, calling a free 24-hour home credit call center is mandatory. In fact, there are some drawbacks consumers will feel if they don’t call them. To learn more, here are the problems you might face.
Don’t use the app for different purposes
Problems that may be encountered are related to the use of the app. Now, the provider has introduced a mobile-based app to make it easier for consumers. Nearly 90 percent of its services are already available on the app. Therefore, it would be harmful if you do not use it and still use the manual method.
By calling a free 24-hour, 24-hour home credit call center , these losses can be avoided because CS will provide more explanations about the importance of using the app and the various amenities that will be obtained. In fact, when you already know about the app, there are many problems that you still face.
The first problem relates to how to install and update. Installing the app is actually very easy. However, some people who are not yet familiar with using the tools should be a bit annoying. This app can also not be used if it is not updated to the latest version.
Therefore, the update must be performed every time there is an update. By calling a free 24-hour home credit call center , the problem will be resolved. That’s because the call center provides complete guidance on both of these things. Problems that CS can also help are related to registration problems.
After owning the application, registration is required first so that the consumer has his or her own account. Usually, the main difficulty in using the app is its difficulty when registering. In this process, you must set up the completeness of the data. This is because very full data entry is required in this registration.
In addition to data entry, password creation also has special features. The password must be created according to the characteristics requested by the application. If you feel difficult to register, calling a free 24-hour home credit call center can go a long way in solving this problem.
Confusion in different payments
It is still associated with the use of the app, the main function of its existence as an online payment method. Using this payment method, someone will be able to make payments without having to come directly to the office. However, extreme caution is needed when paying through the app.
Don’t make the wrong payment and the money spent has just disappeared. If you feel you don’t really believe in the payment that will be made, it is very appropriate to contact your home call center 24 hours a day without credit. By contacting it, full payment guidance will be provided.
Additionally, there is a special way when you want to make premiums of more than one premium. Of course, the way you should pay is different from paying only using one premium. CS can also explain this in detail. In fact, one of the problems with this payment is not releasing proof of payment.
The most common guide to SMS payment is usually direct to the consumer. If this payment guide is not obtained, you will not be able to file a claim if there is an error in the system at any time and even get an invoice. It is obviously very harmful if you have to make a payment twice.
Therefore, you should immediately contact the home call centre 24 hours a day, 24 hours a day if you do not get proof of transfer.
Not knowing contract information and promotion
Contract data information is also mandatory for consumers. In contract data, there are many personal data that are inherently important. One of these important data resembles a node number. When making a payment, you must enter this contract number in the submitted field.
In addition to the contract number, other information such as the number of premiums remaining can also be seen in the contract information. If you lose your copy, calling a free 24-hour home credit call center may be an option. By calling it, you can get detailed contract information.
However, for contract information, requirements are required by CS. Normally, CS will ask you some personal questions to make sure you are the borrower. Therefore, set up personal data in advance. If you answer incorrectly, contract information cannot be obtained.
Home credit also offers many promotions to its consumers. This promotion is usually a big number that benefits consumers greatly. However, knowledge about having promotions often does not reach consumers. Obviously this is harmful because if you know, you can get a great deal of profit.
If you call the call centre, you can certainly overcome the problem of ignorance of the promotion. This is because the provider will provide full information about the promotion. There is no need to hesitate when contacting CS only to request promotions. That’s because that’s one of his commitments.
How to contact home credit call center
Calling a free 24-hour home credit call center is actually very easy. To call it, you can call 021-2953-9600. The call center service is active for 24 hours. But for the fastest response, you can call the number during business hours.
The amount of CS available during working hours is much more so that the response is faster. Naming itself is the best way to raise issues and complaints. By connecting, the connection can be made directly in two directions. But if you don’t want to call over the phone, email may be an option.
Home Credit provides question-and-answer services via email at cs@homecredit.co.id address. When contacted via email, the answer will certainly not be as fast as when you call. That’s because, CSS to do the writing first so they can provide the best answer. In Indonesia itself, email communication seems unusual.
Aware of this, home credit provides official Facebook services. On Facebook, the question-and-answer service is provided through Facebook messenger. By connecting to CS via Facebook, it should be easier because it is more commonly used. This can be used as a last resort to pour the problem.
Do not act as before and be indifferent to the presence of a call center. As described above, there are many problems that can be felt if you do not relate to it. In addition, calling a free 24-hour home credit call center is actually very easy.