Many don’t know how to use J&T call center services. Although customer service can be accessed for 24 hours without stopping. It can even be said to be the most recommended excursion and on holidays it still works as well. So it serves not only 24 hours a day but also works without holidays.
J&T doesn’t really know holidays until public holidays and weekends are still business as usual. So for those of you who have an online business, it seems it could be the best solution so that the goods you buy and sell can easily reach consumers despite making transactions on holidays.
J&T itself is a multinational company operating in the expeditions sector, although headquartered in Jakarta, the name of this company has sort warehouses in Simarang and Surabaya. As the smallest exploratory service in Indonesia, J&T always seeks maximum service to satisfy its customers.
So we have questions, suggestions or criticisms that can be conveyed through customer service or J&T call centers. For those of you who are still confused about contacting the customer service through which the media is, you are in the right article because we will review it in detail.
Via J&T Expedition’s official hotline
Even initially this single service can be accessed for free. In2018, the free hotline was cancelled and replaced with a paid service where the tariff depends on the operator’s tariff. So you can call the hotline service at 021-8066-1888 in the following way:
- Dial the hotline number listed at 021-8066-1888
- After dialing the hotline number, you’ll be connected to the operator.
- You can click on plugins specifically designed to meet your needs
This single service is highly recommended because it is very effective so that customers can communicate in both directions so that a solution can be found. So if you have problems in place with regard to delivering or receiving goods, you can contact customer service directly on the hotline.
This J&T call center also doesn’t have holidays so you can call at any time when you need it. Additionally, it can also be accessed 24 hours a day without stopping, making it easier for customers to consult directly. Calling the call center through the hotline service is actually more desirable than other routes.
Send an email to the mission’s email address
In fact, there are many other ways you can call J&T along with a hotline service where you have to pay a fee because the hotline is not free. One of them is to send an email so you can transfer by writing about criticism suggestions or complaints.
J&T will also respond well to incoming emails so you can send complaints, criticisms or suggestions via the email address firstname.lastname@example.org. If you really choose to contact customer service via an email address, be sure to write a critique of the suggestions or complaints you will make.
Don’t forget to fill in the email thread with the important points you’ll move, and then you’ll weld it in detail into the email text. If there are problems or complaints, you should use the menu system, because later it will make it easier for the J&T call center to deal with the complaint.
Instead of typing by paragraph, you should write it as a list so that the substance of the complaint can be clearly conveyed. Ifyou are long-term, there is usually a misunderstanding so you have to repeat what you want to move and of course it takes some time and the obstacles are not resolved quickly.
Contact J&T’s social media accounts
In an increasingly sophisticated era, it seems that there is no need to mix if you want to connect to customer service even in a large company. Moreover, all information can be easily obtained as you just need to browse search engines or browsers using the Internet media.
At present, almost all large companies own their own social media accounts to present their products to the public. You just need to search for a social media account if you experience complaints or problems so that they can be easily transferred in a simpler way.
Similarly with J&T, when you want to call a J&T call center but you’re restricted because you have to spend a budget where the price is adjusted to the provider used to call the hotline number, you can send a direct message or direct message through J&T’s social media accounts.
Especially now that many people have preferred data packets to contact packets, so you can also contact the administrator through their social media. Nowadays, there are also many social media accounts, so look for more active social media accounts so they can connect easily.
For this campaign, you can contact through the Facebook account: J&T Express Indonesia and Instagram: @jntexpressid and Twitter: @jntexpressid and WeChat: @JTExpressID and Line: @jtexpressid. It is more recommended to connect through your Instagram account because it is often connected to the Internet or active.
So not only through the hotline service, you can visit the J&T call center in different ways, from sending emails or direct messages to J&T social media accounts.
With WhatsApp J&T
If the above methods are still very difficult, for example , your train is inactive on social media or does not have an email address, there is another way that could be the last solution, namely, to contact the administrator or customer service on WhatsApp. WhatsApp is an app that is often used to communicate.
Compared to other apps, even WhatsApp is arguably an alternative to SMS so you can call the J&T call center at WhatsApp +62811-8466-188. You will be connected to customer service to chat in both directions so that it is the same hotline where you can also find solutions related to complaints filed.
Customer service also works sincerely so that there is a quick and responsive response to suggestions, criticisms or complaints from customers. So don’t worry because different obstacles can be overcome correctly and delivering or receiving packages can work smoothly as usual.
The most important thing is that when you send a package, make sure it includes the correct address and is full with zip code. Also make sure to send items neatly wrapped, so that goods are not easily damaged on the way because complaints at the J&T call center are usually the most popular online shopping enthusiasts.
Among many complaints, many customers claimed that the package had not yet arrived. Then the wrong address or name and home number that resulted in the goods not reaching their destination. Then improper packaging also easily damaged, degraded, broken and other goods.
Tips so that delivery becomes smooth and hassle-free is actually easy as you have to check again the delivery address and destination name, always if you send damaged goods, give a warning sticker. You and consumers also don’t need to call the J&T call center because delivery goes smoothly.