Do you have a complaint below? Contact-only service center : Diagram

Don’t worry if you have problems, contact  the Grab J call center

Grab call center is one of the service centers that help solve problems felt by grab users. And please note that any application is certainly not perfect, so such a service is needed to gain input and also to solve problems owned by its users.

This app is one of the platforms that provides satisfaction to its users as it will provide a convenience that can replace its users when they want to do something. Especially now, whenthis application also competes with other similar applications  , because it has quality and is almost as good.

What is Grab Call Center?

Grab itself is one of the apps that will allow you to experience online motorcycle taxi services and otherservices that will allow you  not to have to walk from home if you want to do something like shopping or other. Since the function of this application is also very important, a call center is required.

Then what is the call center of  the Grab app  ? This service has a feature to be able to provide solutions and assistance in catching app users  if they experience difficulties or problems while performing activities through the app. With this service, all users do not have to worry because they will receive the solution.

Do you have a complaint below? Contact-only service center

Have any of you ever felt dissatisfied with using this app? In fact, the error that appears in this application is a natural thing, since MI S communication often occurs between drivers and partners who work with Grab.

If you want to file a complaint to get service improvements, the solution is to contact the app’s service center. What problems can then be complained about in this application? There are several common problems that occur frequently and can be complained about, as below screenshot shown.

Difference in order quantity when ordering

One of the issues you can suggest that this can be fixed through the  grab call center is  when you order an item, whether it’s through grabmart or grabfood, but the goods actually arrive that don’t match the order. If you feel uncomfortable and feel that the ordered item is very important,  you can get the desired item by reporting it to the service center.

You can file this complaint within 1×24 hours. Because this question really cannot be raised if more than 1 day has already passed. If you file a complaint before the grace period expires, you will receive a replacement item or goods to complete the order. The trick is to open the settings in the app.

If you want to file a complaint, you can open the settings in the service center and then file a complaint by selecting the option “goods/orders were ordered inappropriately”. After that, the customer will be asked to  immediately fill out  the  form that has been provided to confirm whether the received problem is true or not. In this way, partners receive compensation in the amount of the price of the goods through a virtual balance.

GrabMart orders that experience Kerusakan

Have youalso had problems  with  goods  that you ordered through grab, which are suitable, but the condition of the goods is not in line with expectations? The meaning of not meeting expectations is that the damage to the goods or even the purchased goods is not fresh or is not in good condition. You don’t have to worry about looking for such problems, as you can file a complaint with the grab call center.

The method is also very simple, because you can try to open the settings and then select the service center option, and then select “the grabbart order I ordered is damaged / not fresh”. However, to file such a complaint, you need to take a photo of the goods through 4 different pages to make sure that the item actually complies with the standards when making a complaint.

According to other types of submissions, you can file such a problem at the  call center  grab and pa if it is still within 1×24 hours. However, when it comes to confirming the response, it may be acceptable no later than 2×24 hours, since the grip will first conduct an examination.

Krating on drivers and partners

The service center on the grab app will not only show up when filing file issues or playback complaints, but can also be used as a solution or help center for you if you still don’t feel familiar with this one app.

Providing reviews or stars to drivers and partners is one of the important things to improve grip quality and must be done by users. However, there are some parties, especially new users who do not know how to do this.

You don’t have to be confused if you want to overcome this because there are simple working ways to allow you to leave stars or reviews. The trick is to open the service center in the grab app and select the “other complaints” option, after which select “ratings and reviews”.

After selecting this option, you will be able to get a method or shortcut so that you can redirect it directly to provide ratings or reviews. If this method is quite complicated, you can try to contact the call center directly and ask for guidance.

Thus, it is known that this application provides a very satisfactory service and prioritizes the quality and customer satisfaction so that it can continue to maintain the commitment of this application. It is not surprising whether this application can compete with others and can become one of the applications that are commonly used in the daily life of some people when performing an activity or helping them.

Wondering how to contact the Grab service center or call center? You will be able to evaporate this method immediately if you pay close attention to the information below. The trick is to try to open the settings and then select the customer service option and see the bottom option that says “Help”.

After opening the window, you can scroll the menu all the way down and immediately find the option “Still need help? CONTACT US”. This is where you get a way to contact the service center.

If this seems problematic to you, you can try calling the number using credit. The number that can be contacted until the creation of this article is 021-8064 8777 for the JABODETABEK region, while 021-80648799 for the external region.

Thanks to this, we no longer have to doubt how the performance and quality provided by grasping, given how responsible the application is in providing customer service, so that everyone can enjoy it, so that they can highlight accepted issues. For all those who want to file a complaint, there is already a solution by contacting the call center.

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